FREQUENTLY ASKED QUESTIONS ( FAQs)
   

What is 1st Digitizing ?

1st Digitizing is of one of the prominent embroidery digitizing companies of America. We have the ability to make the finest possible embroidery designs and that is what sets us apart from others. All designs are completed with great zeal and passion. Our passion for work has often earned us great respect and some of the finest names in the apparel industry as our good clients. We have the ability and talent to work on any embroidery design may that be fine details, small lettering, chest logos, corporate logos, 3D foam designs, appliqué design. If it is embroidery digitizing, 1st digitizing is second to none.

What makes us different from other digitizers ?

In our two decades of digitizing, we have been compared to many other digitizers for our policies and pricing. We never charge our clients by stitches; we believe that Digitizers are not machines and so why should we charge by stitches. Charging by stitches is rational for embroiderers as their machine will run and produce pattern by stitches. More the stitches, more time it will take for a machine to complete the job so they should get more money. But for digitizers it’s not always true.

We always charge our clients by the complexity in the design, so we always send the quotes to our clients before proceeding with the actual digitizing. Our pricing is very honest, we will charge our clients for the work we do for them. We always digitize the wording, we never use keyboard letterings. We always believe that the finest embroidery can be had only if we digitize the wording with our dexterity. We never use auto digitizing to create fast designs, we are bitten with passion for digitizing bug we love to create fine embroidery digitizing patterns. So our prices are very honest and affordable, you get what you pay for.

How do I order?

Ordering is easy. Just follow 4 steps below:

  • Get a free quote by contacting us and sending us following information: 

           a) provide contact info (name and e-mail only)

           b) choose turnaround time

           c) complete design info

           d) attach file(s)

           e) enter comments/special instructions  

  • We'll reply with quote as soon as possible

  • Send payment

  • Once payment is received, your order will be processed


What image file format should I send artwork?

We can accommodate popular formats such as .gif, .jpg, .tiff, .eps, .ai, .cdr, etc. We prefer vector image files.

Sending Vector Image Files: (.cdr, .ai, etc.)
Active fonts should be converted to curves, outlines, or paths.

What file formats can you provide for me?

The most widely used format for the embroidery is .DST (Tazima), we would love to provide the designs in this format as this is the most stable format while transferring the files through internet.
Other formats that we can send are: .PEC, .PES, .PSF, .DAT, .EXY, .FXY, .UXY, .BRO, .PHC, .XXX, .STX, .EMD, .TAP, .JEF, .SEW, .EXP, .KSM, .PCS, .PCM, .VIP, .DSB, .DSZ, .10O, .HUS, .T03, .T01, .T04, .T05

If you don't see your format listed here, email us and we will see if we can get it for you.

What is your turnaround time?

Our turnaround time is 24-30 hours. Usually it is much quicker than that. Please note that we are working on the 24/7 module and just occasionally we are closed on Sundays for regular maintenance.

How are payments handled? Is it secure?

We are using a very popular and secure payment gateway. For the clients with bulk designs they can contact us even pay us by bank transfer or bank drafts.

Do you keep the backup of designs?

Yes, we have kept all the designs that we have done till now and all the designs done are safe. In the event of any crash of computer or virus attack you can always ask us for the copy and we will send that for free!

What are edit charges?

All the designs done at 1st Digitizing are checked for the high quality and smooth working. Incase of any errors, the design would be redone and sent within no time at all.
If the changes are on the client's side, like change of size or change of artwork, then we charge just a small amount of $10

Do you do contract embroidery?

Currently we don't offer contract embroidery, but we will have facility soon as we asked by many clients to start that since our digitizing quality is excellent.


Do you sell the digitized designs?

No, all the designs that we do are custom designs and we do not sell them. WE have good rapport with our clients and we never break their trust in us.

 

 
Copyright 2007, 1st Digitizing  

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